Shipping & Delivery

The Shipping and Delivery Policy is pointed out to protect the products of customers during transit. We will pack the products carefully and choose a safe and cost-effective delivery service for our customers. If there is an issue with the product, we will help you resolve it as efficiently as possible.

2V Hair Factory’s commitment

2V Hair Factory ensures that your product will be delivered securely and on schedule. We will take all responsibility if the goods are lost or damaged.

Shipping methods

We work with shipping firms such as UPS, DHL, FEDEX, and AGENT. We will always make every effort to ensure that customers’ orders are delivered as quickly as possible.

  • Shipping through agents like Gabriel agent: recommended for Nigerian, Ghana, and Cameroon customers.
  • Shipping through international shipping units like UPS, FedEx, DHL, etc.: applied for customers worldwide.


  • Phone number: +84 91 572 92 03.
  • Address in Vietnam: 302/87 Phan Huy Ich, 12 District, Go Vap, Ho Chi Minh City, Vietnam
  • Office address in Nigeria: Gabriel/Dessy cargo located at no 49, Bello Street, Lagos, Nigeria.
  • Shipping day from Vietnam to Nigeria: Every Saturday.

Processing Time

Once your order is confirmed, please allow 1-2 business days for processing. During this time, we carefully prepare your items for shipment, including quality checks to ensure you receive the best products.

Shipping Rates

Shipping costs are calculated based on the selected shipping method, package weight, and destination. You can view the shipping charges during the checkout process before finalizing your order.

Shipping Address

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

In rare cases, unforeseen circumstances such as natural disasters, severe weather conditions, or logistical issues with our shipping partners may result in delays or disruptions to the delivery process. If your order is affected by such an exception, we will make every effort to communicate any updates or changes to you in a timely manner.

Delivery Satisfaction

Your satisfaction is our top priority, and we want you to be delighted with your purchase from 2v Hair Factory. If for any reason you encounter issues with your delivery or are not completely satisfied with your order, please don’t hesitate to contact our customer service team for assistance. We are here to help resolve any concerns and ensure that you have a positive shopping experience with us.

If you have any questions or require further assistance regarding shipping and delivery, please feel free to reach out to our dedicated customer service team. We appreciate your business and look forward to serving you with excellence at 2V Hair Factory.